Support channels
Email
support@jekaplayonline.com
Use this for App Store support, account questions, payment issues, and privacy requests.
Support
Contact Jekaplay Online
Get help with account access, food orders, payments, wallet balances, loyalty rewards, referrals, notifications, and app support.
Before contacting us
- Include the email address or phone number linked to your account.
- For orders or payments, include the order reference, payment reference, amount, and date if available.
- For app problems, include your device model and a short description of what happened.
Account and privacy
For privacy requests, data correction, or account deletion, contact support from the email linked to your Jekaplay Online account.
Account deletion requests can also be started from the dedicated account deletion page.
Response time
We aim to respond to support requests as quickly as possible. Payment, order, and account access issues should include enough detail for the team to verify the request and follow up safely.